Frequently Asked Questions

Know the answers to your questions.

A Hallmark of Professional Care

Since 1990, Château Westmount has offered permanent accommodation and assistance services to adults with physical or cognitive loss of autonomy.

Services

  • 24-hour nursing care.
  • 24-hour orderly on every care floor.
  • Two doctors Dr. Lysy and Dr. Dawang offer on-site and consultation services reachable 7/7.
  • Individualized treatment plans.
  • Adapted leisure activities.
  • Dietician.
  • Incontinence panties.
  • Physiotherapy (up to a maximum of 3 times a week, we are not a rehab center but we find it important to integrate physio into our residents’ weekly routine).
  • Occupational therapy.
  • Massage therapy (2 massages per month).
  • We also provide standard furniture in the room: a medical bed, nightstand, dresser, armoire, lamp, coat rack, and lounge chair.
  • Psychiatry.
  • Neurology Dr. Serge Gauthier.
  • Dermatology.
  • Ophthalmology and optometry.
  • Dental care.
  • Pharmacy.
  • Cost of the medication.
  • Cable with videotron (wifi, phone, television).
  • Specialized foot care nurse.
  • Transportation.
  • Hairdresser, manicure, pedicure.

Staff

  • We have a very low turnover of our employees (28%). The average seniority of our employees is around 8 years.
  • Each floor has a head nurse an auxiliary nurse and 4-5 orderlies during the day-time 7 AM – 3 PM.
  • Evenings 3-11 PM the ratio of nurse and auxiliaries stay the same, however 3-4 orderlies per floor.
  • Nighttime 11 PM-7 AM a head nurse and 2-3 orderlies per floor.
  • Employment:  You may apply for an employment position by filling out our employment form.
  • Volunteers: Our volunteers participate in the activities department. You may apply by filling out our volunteer form.

Employees are bilingual. However, English is slightly more used.

In light of that, the following languages are covered:

  • Tagalog
  • Armenian
  • Arab
  • Bulgarian
  • Italian
  • Spanish
  • Greek
  • Mandarin
  • Czech
  • Korean

Taxes

  • Yes, and no. As a private, full-service, long-term health care facility, the cost of the regular services included is lumped into the detail of the long-term health service fee on the annual summary.
  • Additional costs for services NOT included are itemized on the summary.
  • Any third-party billing that is charged to the account will include the tax amount charged by the supplier, if applicable, but no additional tax will be charged by Château Westmount.
  • Château Westmount does not charge tax on the care service or extra services provided by its operation.
  • Yes. The return depends on the amount paid per month.

Costs

  • Provincial is calculated with the monthly cost.
  • As for the federal side, each resident seeks advice from their accountant, we cannot determine a specific amount.
  • There is a waiting list. Waiting time is hard to determine. You can add yourself to the waiting list free of cost by simply giving us your full name, telephone number, and email address.
  • Yes. The return depends on the amount paid per month.
  • On average, a room is about 11.5 x 12.5 feet.
  • All the rooms are single rooms with a bathroom included (toilet, sink, and toiletry area).
  • Yes.
  • Yes.

Hygiene Routine

  • Every resident receives two showers every week as well as all toileting needed.
  • We have a very details program regarding the prevention and control of infection. We suggest you talk to one of our nurses for more details.
  • We promote hand hygiene with staff and family members. You will be offered a training session of about approximately 30 minutes in the first few days of arrival if your loved one is infected.
  • We have put in place a series of very strict measures that ensured the safety of our residents. We managed to have no cases during the first wave and we only had an outbreak during the month of December 2020.
  • Also, 100% of our employees are vaccinated.

Physiotherapy Services

  • Short answer: 0-3. No guarantees of any direct intervention.
  • Long answer: The service is provided by one kinesiologist who must prioritize and divide his time among the clients who can clearly benefit in terms of maintaining or improving their level of autonomy in mobility and/or self-care.In cases where the kinesiologist expects a reasonable potential for improvement or a need for his intervention for maintenance of the present level of autonomy, he may commit to two to three interventions or less, per week. His commitment is not guaranteed and depends on multiple conditions and criteria in each case.

  • In cases where the kinesiologist’s direct intervention may not be warranted, but the client’s ability to transfer and to walk exists, we have in place the Walking Program under the kinesiologist’s oversight but executed by the nursing staff on the individual units.

  • The recreation and activity department also schedules regular physical activities every week.

  • The kinesiologist does not do any one-on-one interventions but all exercise programs are individualized to the specific needs of each client.

Resident Care

  • Each resident can move freely in our establishment. However, if a resident is at risk of wandering, we have security bracelets and codes on exit doors.
  • Falls are the leading cause of injury among older Canadians. It is estimated that between 20-30% of seniors experience one or more falls each year (Public Health Canada, 2014). At Chateau Westmount, our aim is to help manage the risk of falls while trying to maximize the residents’ autonomy.
  • The occupational therapist works closely with the interdisciplinary team to adapt to the environment, train the residents to use assistive devices, and educate residents, their families, and the staff on ways to reduce the risk of falls.
  • We believe in the minimal use of restraints to prevent falls. When a restraint is necessary to protect the resident against an imminent event, the occupational therapist and care team ensure the protocol is strictly abided by.
  • This protocol combines education, continuous monitoring, and frequent follow-up to ensure the physical restraints are properly installed and that they are not used unnecessarily.
  • Reduced physical capacities can often be compensated using assistive devices such as wheelchairs, walkers, and canes. Navigating all the options on the market can be overwhelming.
  • The occupational therapist can help select the appropriate equipment and teach the residents how to better use them.
  • If eligible, the occupational therapist can help apply for an assistive device under the RAMQ technical aid program.

Food Services & Clinical Nutrition

  • Breakfast depends on each resident. However, serving ends around 10 AM.
  • Lunch is from 12-1 PM.
  • Dinner is from 5-6 PM.
  • Nutritional evaluations.
  • Diet-specific menus.
  • Personalized menus taking into consideration likes, aversions, cultural, and social aspects of residents.
  • 6-week cycle menu including a variety of well-balanced meals & daily specials.
  • Homemade-style meals using basic ingredients.
  • In-house executive chef & team of cooks.
  • Offered Daily: fresh fruit & vegetables, a variety of yogurts, fresh fruit salads, and desserts.
  • Holiday menus for every occasion including elaborate dishes & exquisite desserts.
  • In collaboration with Activities – monthly Birthdays, music events, and movie matinees featuring special foods & desserts.
  • We believe in the minimal use of restraints to prevent falls. When a restraint is necessary to protect the resident against an imminent event, the occupational therapist and care team ensure the protocol is strictly abided by.
  • This protocol combines education, continuous monitoring, and frequent follow-up to ensure the physical restraints are properly installed and that they are not used unnecessarily.
  • Reduced physical capacities can often be compensated using assistive devices such as wheelchairs, walkers, and canes. Navigating all the options on the market can be overwhelming.
  • The occupational therapist can help select the appropriate equipment and teach the residents how to better use them.
  • If eligible, the occupational therapist can help apply for an assistive device under the RAMQ technical aid program.

SIGN UP TO OUR NEWSLETTER

Stay updated with the latest news, events and announcements!

This contact form is deactivated because you refused to accept Google reCaptcha service which is necessary to validate any messages sent by the form.
Link to: Contact Us

Contact Us

We’re here to help. Contact us for any questions or to book a visit.

CONTACT US

Château Westmount | 4860 Boulevard de Maisonneuve O Westmount, Quebec, Canada H3Z 3G2
Phone: +1 514-369-3000 (ext. 229) | Fax: +1 514-369-3000 | Email: info@chateauwestmount.ca
SIC Code 80,805 | NAICS Code 62,623

Château Westmount is a private residential and long-term care center (CHSLD) licensed by the Department of Health and Social Services. For nearly 30 years, we have been committed to going above and beyond standard practices in all aspects of care. Located in the Westmount neighbourhood and in the territory of the CIUSSS West-Central Montreal, we offer 112 private rooms with private bathrooms, spread over 4 living units.

About | Directions | Contact | Terms of Service | Privacy Policy

© 2023 Château Westmount. All rights reserved. | Powered by SMPSolution