We are still in discussions with the Health and social services ministry (MSSS) to finalize the Château Westmount change of vocation.
Last week, we reached an agreement that allows the work to be classified as 2/3 complete. We are therefore in the final stretch of negotiations, and we hope to be able to reach an agreement before the summer vacation.
We will keep you informed of any developments. Thank you all for your support and patience.
We are pleased to present the results of the satisfaction survey conducted by the Château Westmount users’ committee.
You can click here to view the report (in French).
A big thank you from all our employees to everyone who took the time to answer the survey’s questions. We are in a continual improvement process and having the chance to receive an external opinion on how we do things is an invaluable opportunity for us.
We have taken note of the result and we will address the dissatisfactions in collaboration with the users’ committee in the coming weeks.
We would like to take this opportunity to invite you to visit the Facebook page of the Château Westmount users’ committee.
As you know, the C.H.S.L.D. Château Westmount’s change of vocation has been underway for several months. The process is a contract between the ministère de la Santé et des Services sociaux (MSSS), the CIUSSS and the company operating Château Westmount.
This contract covers several financial and operational aspects and ensures the safe delivery of services for residents.
We have covered several important aspects of this contract, but we are still discussing certain administrative and/or financial clauses. Although the work is progressing rapidly in collaboration with the MSSS, we must accept that it will not be completed by the scheduled date of April 1, 2023.
We are confident of finalizing an agreement in the near future and will communicate a new date as soon as we can.
We understand that this news may cause inconvenience and we apologize for it, but both at the level of the MSSS and on our side, we want to take the time necessary for the agreement to maintain the services and quality of care that have made the reputation of the Château Westmount.
As a result, we will have to maintain the contracts signed by residents. For residents who are currently in a transitional bed, this will not impact you because the CIUSSS will continue to respect the choice of permanent change of destination when the Château is under the agreement.
If you have any questions, we are at your disposal as usual.
As part of the transformation process, we must reassess our service offering to ensure that it meets the Ministère de la Santé et des Services Sociaux (MSSS) requirements while respecting the budget allocated to us.
We can assure you that most services will not be affected. We will even have an increase in the nursing presence in the units.
However, regretfully, we must divest ourselves from our massage therapy service. Ethel our massage therapist will continue to offer the service within our establishment but on a private basis. These costs cannot be absorbed within the budget envelope that the MSSS will grant us.
We are aware that this change will cause some inconvenience and we apologize for that.
We would also like to reassure our residents that April 1st is still maintained as the C.H.S.L.D.’s official start date for Château Westmount as a private-contracted institution.
As part of this transition, our nurses will begin functional autonomy assessments of our residents during the month of February. This evaluation called an ISO-SMAF is necessary to register our clients in the public system.
The CIUSSS reiterated today that even if a person does not meet the ISO-SMAF minimal quote to be accommodated in C.H.S.L.D., no resident will be moved to another resource.
We will keep you posted as soon as we have more details.
Although the outbreak on the 3rd floor is ending soon, we have had several cases spread throughout the facility. Considering this situation, again this year, we must maintain the application of infection control measures and require visitors to wear masks at all times.
This means that we cannot agree to the request of some families and allow parties at the Penthouse. Nor can we allow families to bring a meal and share it with our residents.
We are extremely sorry for the grief this may cause, but we must align our measures with public health recommendations, ministerial directives, and measures in place in the other C.H.S.L.D. in the territory of the CIUSSS West-Central Montreal.
Hoping that next year will see a more normal holiday season.
We remind everyone that if you experience symptoms of flu, cold, gastrointestinal problems, or COVID-19, you must stay home and not show up at the Château.
Thank you and have a happy holiday season.
The Château Westmount Users’ Committee would like to know your opinion concerning your satisfaction with the level of quality of the services offered.
To do so, they will contact you to fill out a short survey.
You can consult their official letter here (bilingual version).
We recently had 2 surprise evaluation visits. One of them was the visit to the “quality of the living environment” of the Ministry of Health and Social Services. We are proud to announce that we received a perfect score and that no recommendations were made by the visitor.
This demonstrates the professionalism and commitment of our care teams to provide a quality alternative living environment for our residents. You can read the report here (in French).
We also received a surprise visit from MAPAQ, which comes to assess the health risks to residents regarding food conservation and preparation.
Here too we are proud to announce the success of this evaluation and the very positive comments from the visitor. Congratulation to the entire food service team for their incredible efforts to offer our clientele a diverse menu and maintain the level of excellence in kitchen management and associated risks.
Congratulations to all our teams.
For people who have read the news of Château Westmount changing vocation through the automatic email sent by the blog’s system, the Q&A has not been followed.
You can click here to go to the blog’s page where you will find it.
We would like to announce that the CHSLD Château Westmount has been chosen to begin the process towards the change in the vocation of our establishment.
Indeed, starting in October, government representatives will begin work with our management team to establish the needs and implement the necessary changes to transform Château Westmount’s vocation from private to private-contracted.
Although it may seem esoteric at first, fear not. This transformation will not cause negative change for our residents. They will not have to find a new place to live. Employees and management will always be present after this administrative transformation.
We invite you to consult the Questions and Answers included in this article.
Or click here to view the Q&A if you are reading the automatic email sent by the system.
If you have any further questions, feel free to click here to fill out a form and we will get back to you with an answer very quickly.
We will keep you informed throughout the process.
The work will start in October and the change of status is scheduled for April 1, 2023.
The work to change the vocation from private to “private-contracted” will start in October and the change of status is scheduled for April 1, 2023.
In the meantime, nothing will change.
Be reassured. The change of vocation does not imply that the government will take over the establishment. The owner remains the same person as well as the management team.
We will have a private company (C.H.S.L.D. Château Westmount) that will be awarded a contract and sums of money to accommodate only clients from the public sector. Clients already residing at Château Westmount will automatically become public clients.
Employees, managers, and departments will remain the same as those you know.
No.
Residents who live at Château Westmount will stay. However, contracts governing accommodation costs for private customers will expire on March 31, 2023. As of April 1, 2023, these residents will be considered as long-term care residents by the Ministère de la Santé et des services sociaux du Québec (MSSS).
This means that the monthly cost will be reduced and will be established according to the standards of the MSSS. In addition, some services currently paid for by residents will become covered by the government.
Residents currently in transitional beds will be able to request to modify the permanent destination centre for Château Westmount if they wish to stay. Otherwise, they will be transferred to their permanent center as soon as a bed becomes available.
The goal is not to change residents of the place unless a person requests it.
Accommodation costs will be the same as public CHSLDs. these are evaluated according to the person’s income up to a maximum established by the Ministère de la santé et des services sociaux du Québec (MSSS).
You can consult the amounts and the process used to establish them here on the website of the Régie de l’assurance maladie du Québec.
Click here to view the government web page
Château Westmount has always maintained a high level of quality for the services it provides, and this will not change. The purpose of the process is not to reduce services but rather to enhance them.
It will be easier to retain staff because we will no longer have a disadvantage regarding the working conditions offered by the health network.
In addition, special budgets have already been allocated to enhance management staff. An evaluation exercise will take place during the process to ensure that all residents’ needs are met.
We are confident that in the end, the services we will continue to offer will live up to your expectations.
The COVID-19 pandemic has revealed the underfunding of some private institutions and their difficulties in operating normally under these conditions.
The government has taken the decision following certain observations to take charge of the financing of private institutions by integrating them into the network of private-contracted CHSLDs that already exists. This type of vocation has already proved its worth.
Although the CHSLD Château Westmount did not have any operational problems during the pandemic, the government’s decision is addressed to all private CHSLD-type institutions in Quebec.
We accept this decision because it will allow us to normalize the salary situation of our employees in the short term by offering them the same conditions as the rest of the employees in the health network.
No. Management will continue to manage day-to-day operations as it does at this time.
The government’s goal is not to dictate the rules that will be applied in your daily life.
There maybe have small modifications that can be implemented but this will have little impact on life at the Castle.
The government, through the CIUSSS West-Central Montreal, is already a very involved partner with whom we align our policies. The change will be more at the administrative level than at the operational level.
As always, the management of the CHSLD Château Westmount takes at heart the satisfaction of its clientele, whether private or public. We will always be there to answer your questions or to find a solution if you are dissatisfied.
Regarding the formal complaint process, there will be no change since the Service Quality and Complaints Commissioner of the CIUSSS West-Central Montreal is already responsible for accompanying dissatisfied clients.
If you are disappointed with our response to your problems or concerns, you can contact the Service Quality and Complaints Commissioner at:
514-340-8222 local. 24222 or by email at ombudsman.ccomtl@ssss.gouv.qc.ca
Château Westmount | 4860 Boulevard de Maisonneuve O Westmount, Quebec, Canada H3Z 3G2
Phone: +1 514-369-3000 (ext. 229) | Fax: +1 514-369-3000 | Email: info@chateauwestmount.ca
SIC Code 80,805 | NAICS Code 62,623
Château Westmount is a private residential and long-term care center (CHSLD) licensed by the Department of Health and Social Services. For nearly 30 years, we have been committed to going above and beyond standard practices in all aspects of care. Located in the Westmount neighbourhood and in the territory of the CIUSSS West-Central Montreal, we offer 112 private rooms with private bathrooms, spread over 4 living units.
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