As of June 1^st, 2021, in line with legislative changes made by the Quebec government, the complaints system will now fall under the jurisdiction of Centre-Ouest-de-l’Ile-de-Montréal.

As a result, contact information to reach the Complaints and Quality of Services Commissioner will change.

Please take note of the notice sent by CIUSSS. Thank you

By the implementation of the Act to strengthen the complaint examination system of the health and
social services network, in particular for users who receive services from private institutions (Free
translation, the French language version of the Act remains true*), the Office of the Service Quality
and Complaint Commissioner of a public health and social services establishment is mandated to
examine complaints from users of designated private establishments on its territory.
As of June 1, 2021, if you wish to receive assistance to file a complaint or to receive service
in regard to health services and social services, file a complaint or report a situation of abuse:
Contact the Office of the Service Quality and Complaints Commissioner of the CIUSSS West Central
Montreal by clicking here: https://www.ciussswestcentral.ca/complaints