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Receiving The Medal Of The National Assembly Of Quebec

It is with great pride that Ms. Zara Pilian received on behalf of the employees of the C.H.S.L.D. Château Westmount the medal of the National Assembly of Quebec which was presented to her by Ms. Maccarone, Member of Parliament for Westmount-Saint-Louis this past October 22nd.

The medal was awarded for the efforts and achievements of the entire C.H.S.L.D. Château Westmount team during the pandemic. Especially during the first wave, where no cases were recorded.

Even during the outbreak during the 2nd wave, employees got involved to ensure their presence and even increase the number of resources on the affected floors without resorting to outside help.

Even today, the C.H.S.L.D. Château Westmount is distinguished by the involvement of its employees by posting a vaccination rate of 100% among them.

The C.H.S.L.D. Château Westmount would like to thank all its employees as well as the residents and their family members without whom, these exceptional results, would not have been achieved.

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Château Westmount Is Awarded The Medal Of The National Assembly Of Quebec

This Friday, October 22, Château Westmount and its team will have the great honor of being awarded the medal of the National Assembly of Quebec for all the efforts made during the pandemic.

Ms. Pilian, Executive Director, will receive this honor on behalf of the team members from Jennifer Maccarone, Member of Parliament for Westmount-Saint-Louis, at Château Westmount.

The ceremony will take place at 10:30 am. The number of participants will be limited due to sanitary measures. It is therefore possible that the lobby will not accessible for visitors between 10:00 and 11:30.

This recognition is addressed to family members, residents, and employees. It is your support that has allowed us to move forward and deal with this pandemic.

We thank you very much for your cooperation and support.

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Don’t Forget – Vaccination Passport Is In Effect

We would like to remind all visitors that the presentation of a valid vaccination passport is now mandatory to access the centre.

We would also like to take this opportunity to advise you that since children under the age of 12 can not be vaccinated, they cannot visit at this time.

Thank you for your cooperation.

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100% Vaccination Rate Among Employees

We are pleased to announce that we have achieved a 100% vaccination rate among our employees.

We can assure our residents and families that there will be no impact or service breakdown as of October 15th.

We would also like to remind visitors that the “vaccination pass” will be mandatory to enter the Château from October 15th.

Thank you and have a good day

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Vaccination Proof

In anticipation of the ministerial decree that will require employees of the health network to have a complete vaccination to provide services, we ask all families who employ private sitters to send us their proof of vaccination.

People who have not received two doses of vaccine will no longer be authorized inside the C.H.S.L.D. Château Westmount as of October 15, 2021.

In addition, in accordance with the directives of the Quebec Ministry of Health, visitors must also present their vaccination passports to access the facility.

Thank you for your cooperation.

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A New Collective Agreement

This week marked the end of a very short period of negotiation for the renewal of the Château Westmount collective agreement.

We have signed a new agreement that will take us to 2026. Everything went very well without any conflict. This is proof that it is possible to have good union-management relations even in these difficult times.

Thank you to all the members of the negotiation committee.

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End Of Visit At The Oasis

Following the new deconfinement measures that will allow more people to access the rooms of the residents, we announce the end of the visits to the Oasis. The last booking date will be June 6, 2021.

Thank you all for the cooperation and understanding you have shown us.

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Modification To The Ombudsman

As of June 1st, 2021, in line with legislative changes made by the Quebec government, the complaints system will now fall under the jurisdiction of Centre-Ouest-de-l’Ile-de-Montréal.

As a result, contact information to reach the Complaints and Quality of Services Commissioner will change.

Please take note of the notice sent by CIUSSS. Thank you

By the implementation of the Act to strengthen the complaint examination system of the health and
social services network, in particular for users who receive services from private institutions (Free
translation, the French language version of the Act remains true*), the Office of the Service Quality
and Complaint Commissioner of a public health and social services establishment is mandated to
examine complaints from users of designated private establishments on its territory.
As of June 1, 2021, if you wish to receive assistance to file a complaint or to receive service
in regard to health services and social services, file a complaint or report a situation of abuse:
Contact the Office of the Service Quality and Complaints Commissioner of the CIUSSS West Central
Montreal by clicking here: https://www.ciussswestcentral.ca/complaints

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Satisfaction Survey

In order to continuously improve, we are introducing our new customer satisfaction survey. All residents and their family members are invited to complete it.

The survey is now available online and can be answered at:
Satisfaction survey

All responses provided will remain confidential. No information is collected on who responded to the survey.

Your answers will help us to perfect our service offering and adapt it to the expectations of our customers. You are the best people to tell us about our strengths but also our points need some work.

Thank you in advance for your participation.

Please note: If you want to change the language of the survey, you must go to the right corner of the survey and click on the language.

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Information Regarding The Second Dose Of COVID’s Vaccine

Many of you ask us when the second injection of vaccine will take place for our residents and if our employees have been vaccinated?

I can confirm that some employees have received their first dose and the majority of our residents have received their first dose as well.

However, vaccination is not our responsibility but has been delegated to the CIUSSS Centre-Ouest-de-l’Île-de-Montréal by the authorities.

Therefore, I cannot give you any information because we do not have any news ourselves. Only the CIUSSS knows what is going on and even they are being informed at the last minute by the Ministry of Health when decisions are made.

We, therefore, ask you to be patient and hope you understand that it is not our will to keep you in uncertainty but that we do not have access to the information you want.

Thank you and have a good day.

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Château Westmount | 4860 Boulevard de Maisonneuve O Westmount, Quebec, Canada H3Z 3G2
Phone: +1 514-369-3000 (ext. 229) | Fax: +1 514-369-3000 | Email: info@chateauwestmount.ca
SIC Code 80,805 | NAICS Code 62,623

Château Westmount is a private residential and long-term care center (CHSLD) licensed by the Department of Health and Social Services. For nearly 30 years, we have been committed to going above and beyond standard practices in all aspects of care. Located in the Westmount neighbourhood and in the territory of the CIUSSS West-Central Montreal, we offer 112 private rooms with private bathrooms, spread over 4 living units.

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